Shipping & Delivery Across Canada

The Process

From Cart to Curbside, Explained

Four steps between your order and your doorstep. Tracked at every stage.

01

Order confirmed

Payment processes. Our warehouse picks your items within hours. You get a confirmation email immediately, then a tracking number once it ships.
02

Carefully packed

Vanities wrapped in foam and palletized. Doors edge-protected and boxed. Faucets individually cushioned. Every item inspected before it leaves the facility.
03

Shipped with the right carrier

Day & Ross, UPS, FedEx, Canada Post, or specialized freight. We match each order to the carrier best suited for size, weight, and destination.
04

Delivered to your door

Standard delivery is curbside. Inspect immediately. If anything is wrong, contact us and we make it right, no questions asked.

Logistics Partners

Five carriers. One standard of care.

We match each order to the right carrier based on size, weight, and destination. Faster delivery, better handling.

Day & Ross

Freight carrier for heavy items — vanities, bathtubs, large door orders, and flooring pallets. Canada's leading freight network.

UPS

Parcel and freight services for mid-size items. UPS handles faucets, fixtures, accessories, and select vanity orders with fast nationwide coverage.

FedEx

Express and ground shipping for time-sensitive orders. FedEx Express is available for urgent deliveries. Ground covers most Canadian postal codes reliably.

Canada Post

Standard parcel service for smaller accessories and hardware. Excellent for remote and rural Canadian addresses where other carriers don't reach.

Specialized Freight

For oversized or unusually heavy items. Dedicated freight partners handle custom countertops, extra-large bathtubs, and bulk flooring orders with white-glove care.

Carrier selection is automatic — we choose the best option for your specific order. All carriers provide tracking. Questions about which carrier will handle your order? (416) 318-5684

By Product

Every category, handled its own way

Different carriers, different packaging, different timelines. So you know what to expect before it ships.

Bathroom vanities

Freight · Pallet

Shipped on pallets. Wrapped in protective foam and blankets to prevent scratches and chipping. Curbside delivery included. Rates calculated at checkout.

Interior doors

Boxed · Freight

Corner edge protection and internal bracing. Orders of 3+ doors ship via freight carrier. Single doors may ship via oversized parcel. Every door inspected and photographed before leaving the warehouse.

Faucets & fixtures

Parcel · Fastest

Individually boxed with cushioning. Ships via Canada Post or UPS. Typically 3–5 business days to most Canadian addresses. Handles, towel bars, and accessories ship the same way.

Countertops

White glove · Custom

Custom sizing and fragility require special handling. Our team coordinates delivery timing with you directly. White-glove inside delivery available for quartz and stone in select areas.

Flooring

Freight · Palletized

Palletized and shrink-wrapped for full protection. Inspect all boxes before installation and note any damage on the delivery receipt. Acclimate for 48 hours before laying.

Bathtubs & showers

Freight · Oversized

Protective pallets. Curbside delivery. Have two people available for moving inside. Measure your entryways before your delivery date.

Pricing

No surprises. See your exact rate at checkout.

Shipping rates at Home Care Supply are calculated in real-time at checkout. When you enter your postal code, our system determines the best carrier and rate for your specific order. There are no hidden fees and no rate surprises — you see the exact cost before you pay.

Rates depend on several factors working together: your delivery location within Canada, the total weight and dimensions of your order, the number of items in your cart, and the type of carrier required for your specific products. A faucet ships very differently than a 60-inch double vanity.

We negotiate bulk rates with our carriers and pass the savings on to you. Our shipping rates are among the most competitive in Canadian home improvement retail. For large orders, shipping costs are often a fraction of what other retailers charge because of our freight volume agreements.

Questions about a specific shipping rate before you order? Contact our team at (416) 318-5684 and we'll give you an estimate for your specific products and postal code — no obligation required.

Your delivery postal code

Total order weight & dimensions

Number of items in your cart

Carrier selected for your product type

See Your Exact Rate in Seconds

Add items to your cart, proceed to checkout, and enter your postal code. Your exact shipping cost appears before you pay — no surprises, no hidden fees.

Go to Cart & Check Rate →

Price Match & Transparency

No surprise fees. Your exact shipping cost appears at checkout based on your postal code, before you pay. If you find a lower price on the same item elsewhere, submit a price match and we'll review within 24 hours.

Pickup

Skip shipping. Pick up free in 24–48 hours.

Order online, pick up at Vaughan or Burlington. Full product range, no shipping charge, ready fast.

Home Care Supply customer pickup bay — staff assisting with vanity loading

Dedicated pickup bay at both locations. Staff on hand to help load your order safely.

Need it today?

Same-Day Pickup — Available When We Have It In Stock

Call your closest showroom before you order. If your product is on the shelf, you can pick it up immediately — no waiting for processing. Our team checks stock in real time and holds it for you.

Vaughan: (416) 318-5684 Burlington: (647) 233-5442

Standard pickup is ready in 24–48 hours. Same-day is a stock-availability bonus — always call first to confirm.

150 Confederation Pkwy #1A
Concord, ON L4K 4T8

(416) 318-5684

Mon–Sat 10am–6pm | Sunday by appointment

Our flagship location with the largest product selection in Ontario. Easy highway access via Highway 7 and Highway 400. Ample parking available. Our design consultants are on-site to help you choose the right products for your project.

3185 Harvester Rd, Unit #5
Burlington, ON L7N 3N8

(647) 233-5442

Mon–Sat 10am–6pm | Sunday by appointment

Serving Hamilton, Burlington, Oakville, and the Niagara region. Conveniently located near the QEW. Full product range available — call ahead if you're looking for a specific item to confirm stock availability.

How In-Store Pickup Works

Place your order online and select "In-Store Pickup" at checkout
Choose your preferred showroom — Vaughan or Burlington
We'll email you when your order is ready (often same business day)
Bring your order confirmation and a valid photo ID to pick up

Policy

The rules, in plain English.

Order cutoffs, address changes, damage claims, pickup confirmations. All of it, upfront.

Order Cutoff & Processing: Orders placed before 4:00 PM EST, Monday through Thursday are processed and prepared for shipment the same business day. Orders placed after cutoff, on weekends, or on holidays process the next business day. You'll receive an email confirmation immediately and a shipping notification once your order leaves our warehouse.
Delivery Timeline: Standard delivery is 2–5 business days Canada-wide. Remote or northern regions may take 5–10 business days. All orders include a tracking number so you can watch your shipment move in real time from our warehouse to your door.
Two Delivery Services: Curbside (standard): your product is dropped off at the curbside, driveway, or garage, provided there is no obstruction to wheel passage. Off-loading (premium): we bring your product into the main floor of the house. Both options can be discussed with a salesperson before placing your order.
Address Changes: Need to change your shipping address? Contact us within 24 hours of placing your order at info@homecaresupply.ca. If the order hasn't shipped, we'll update the address at no charge. Once in transit, address changes may incur a carrier fee that we'll communicate before making any changes.
Damage-Free Guarantee: Inspect your delivery immediately upon arrival. Take photos of any visible damage before the driver leaves when possible. Contact us within 48 hours of delivery with photos and we'll arrange a replacement or refund, no questions asked. Transit damage is covered under our shipping insurance.
In-Store Pickup: Select In-Store Pickup at checkout. Orders ready in 24–48 hours. You'll get a confirmation email and courtesy phone call from our team to confirm pickup time. Available at our Vaughan and Burlington showrooms.

Questions about a specific order or need something custom arranged? Call us at (416) 318-5684 or email info@homecaresupply.ca — a real person will respond within 24 hours during business days.

FAQ

Questions, answered.

We've answered the most common questions about shipping, delivery timelines, freight handling, and order tracking. Can't find what you're looking for? Call us at (416) 318-5684.

How long does delivery take?

Most orders ship within 1 business day. Standard delivery is 2–5 business days Canada-wide. Remote or northern areas may take 5–10 business days. We'll always send you a tracking number so you can follow your shipment in real time.

How are large items like vanities shipped?

Vanities ship via freight carrier (Day & Ross or similar) on a protective pallet. Delivery is curbside — the driver brings the shipment to your driveway or building entrance. Please have someone available to help move the vanity inside, as freight drivers are not typically responsible for inside delivery.

Do you deliver to apartments and condos?

Yes. For large freight items, please ensure elevator access is available and inform your building management about the delivery. Curbside delivery means the carrier brings items to the building entrance — you'll need to arrange getting them to your unit. Contact us if you need to discuss inside delivery options.

Can I change my delivery address after ordering?

Contact us within 24 hours of placing your order at info@homecaresupply.ca. If the order hasn't shipped yet, we can update the address at no charge. Once an order is in transit, address changes may incur a carrier fee that we'll communicate before making any changes.

What if my order arrives damaged?

Inspect all packages immediately upon delivery. If you notice any damage to the packaging or product, take photos right away before signing anything. Contact us at (416) 318-5684 or info@homecaresupply.ca and we'll arrange a replacement or full refund. Do not refuse the delivery — accepting with noted damage is the right process.

Do you ship internationally?

Currently, we ship within Canada only. We deliver to all provinces and territories across the country, including remote communities served by Canada Post. We do not ship to the United States or internationally at this time, though we're evaluating cross-border options for the future.

Is there a way to expedite my delivery?

For time-sensitive orders, contact us directly before placing your order. We may be able to arrange express shipping via FedEx or UPS Express for an additional fee. Next-day pickup may also be available at our Vaughan or Burlington showroom depending on product availability.

What's the difference between parcel and freight?

Parcel shipping (UPS, FedEx, Canada Post) handles smaller items like faucets, hardware, and accessories. These ship in standard boxes and can be left at your door. Freight shipping (Day & Ross, specialized carriers) handles large and heavy items like vanities, doors, and flooring on pallets. Freight requires someone to be home to receive the delivery.

Do I need to be home for delivery?

For standard parcel deliveries, packages can often be left at your door or in a secure location. For freight deliveries of large items (vanities, doors, flooring), someone should be available to inspect and sign for the shipment. The freight carrier will typically contact you to schedule a delivery window.

Can I track my order?

Yes. Once your order ships, we email you a tracking number for your specific carrier. You can track directly on the carrier's website (UPS, FedEx, Day & Ross, Canada Post). You can also visit our Track Your Order page for centralized tracking. If you haven't received your tracking number within 2 business days of ordering, contact us.

How long does delivery take?

Most orders ship within 1 business day. Standard delivery is 2–5 business days Canada-wide. Remote or northern areas may take 5–10 business days. We'll always send you a tracking number so you can follow your shipment in real time.

How are large items like vanities shipped?

Vanities ship via freight carrier (Day & Ross or similar) on a protective pallet. Delivery is curbside — the driver brings the shipment to your driveway or building entrance. Please have someone available to help move the vanity inside, as freight drivers are not typically responsible for inside delivery.

Do you deliver to apartments and condos?

Yes. For large freight items, please ensure elevator access is available and inform your building management. Curbside delivery means the carrier brings items to the building entrance — you'll need to arrange getting them to your unit.

Can I change my delivery address after ordering?

Contact us within 24 hours of placing your order at info@homecaresupply.ca. If the order hasn't shipped yet, we can update the address at no charge.

What if my order arrives damaged?

Inspect all packages immediately upon delivery. Take photos of any damage before signing. Contact us at (416) 318-5684 or info@homecaresupply.ca and we'll arrange a replacement or full refund.

Do you ship internationally?

Currently, we ship within Canada only — all provinces and territories.

Is there a way to expedite my delivery?

Contact us directly for express options. FedEx Express or UPS Express may be available for an additional fee. Pickup at our Vaughan or Burlington showroom is also an option if you need it faster.

What's the difference between parcel and freight?

Parcel (UPS, FedEx, Canada Post) handles smaller items like faucets and accessories. Freight (Day & Ross, specialized carriers) handles large, heavy items on pallets — vanities, doors, flooring. Freight requires someone to be home to receive the shipment.

Do I need to be home for delivery?

For standard parcel deliveries, packages can often be left at your door. For freight deliveries of large items, someone should be available to inspect and sign for the shipment. The freight carrier will contact you to schedule a delivery window.

Can I track my order?

Yes. Once your order ships, we email you a tracking number. You can track on the carrier's website or visit our Track Your Order page. If you haven't received tracking info within 2 business days, contact us.

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