Our commitment

We believe that every customer deserves a barrier-free shopping experience. We work to:

• Meet or exceed Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.
• Comply with the AODA and its Integrated Accessibility Standards Regulation.
• Test our site with screen readers, keyboard navigation, and contrast analysers.
• Train our team to respond to accessibility requests promptly.
• Continually review and improve our website, email, and in-store experience.

Accessibility features on this site

• Keyboard navigation — every interactive element is reachable with Tab / Shift+Tab / Enter / Escape.
• Visible focus indicators — a high-contrast gold outline follows keyboard focus.
• Skip-to-content link — the first Tab press jumps to the main content.
• Semantic structure — proper headings, landmarks, and ARIA labels for assistive technology.
• Alt text on images — meaningful descriptions on product, category, and editorial images.
• Color contrast — body text meets the 4.5:1 ratio; interactive elements meet 3:1.
• Form labels — every input has a visible or programmatic label and clear error messages.
• Reduced motion — we respect the prefers-reduced-motion setting in your operating system.

Testing & conformance

The site is tested against WCAG 2.1 Level AA using a combination of automated tools (axe-core, Lighthouse), manual keyboard and screen-reader testing (VoiceOver on macOS/iOS, NVDA on Windows, TalkBack on Android), and contrast analysis. Pages are reviewed before release; known gaps are tracked and prioritised for the next sprint.

The site is optimised for the latest two versions of Chrome, Safari, Firefox, and Edge on desktop, and for the latest versions of Safari (iOS) and Chrome (Android) on mobile.

Known limitations

Some third-party content embedded on the site — for example, checkout, live chat, product reviews, and financing widgets — is provided by external services. We work with those vendors to improve accessibility and are happy to provide alternatives on request.