Home Care Supply offers a 14 day return policy on its items from the date they are received.* If you are not satisfied with your purchase Home Care Supply will accept returns, as long as the items in question are unused, have not been installed, and are still in their original packaging.
In order to open a return ticket please contact us at info@homecaresupply.ca with your receipt or proof of purchase. Items sent back to us without first requesting a return will not be accepted. All return shipping costs and tracking of products is the responsibility of the customer.
If for any reason your item(s) arrive(s) back to our warehouse damaged or used, we have the right to refuse the refund or issue a partial refund.
Return shipping may be arranged by the customer, or by us. If you wish to proceed with our return shipping carrier, the return shipping costs will be deducted from your refund.
Damages to any product(s) must be reported within 48 hours of receipt. Any damages reported after this time may not be eligible for an exchange or return. Report any damaged shipments or pick-up items to info@homecaresupply.ca with your order number and the item(s) name.
Delivery:
At Home Care Supply, we understand that delivery is an important part of the buying process. That’s why we offer two delivery options to our customers. The first option is curbside delivery, which means the product will be dropped off at the curbside, driveway, or garage (if no obstruction to wheel passage). Please note that the Home Care Supply and the delivery company will not be responsible for any damages that occur after curbside delivery. The second option is delivery with offloading, where the product will be brought into the main floor of your home. Our third-party delivery company is responsible for any damages that occur during shipping. In the event of damages, please report them to us and we will assist with the claims process. To determine which delivery option is best for you, please speak with one of our knowledgeable salespersons at the showroom.
Returns By Products:
Bath/Vanities Products:
All shipments must be inspected for accuracy upon delivery or pick up. Damaged or missing products need to be reported immediately with pictures.
Consignees need to inspect the product upon delivery before signing anything from the driver. If the order is damaged by just looking at the pallet, please REFUSE the order and write damaged/refused on Proof of Delivery receipt if needed.
– If the package is in good condition but the product is damaged, please write damaged on the Proof of Delivery receipt
– If the consignee is unable to inspect the product upon delivery, please write “pending further inspection”. Consignees still need to inspect the product within 24 hours upon delivery and report any damages or defects.
– All damage/defects need to be reported immediately with pictures. Items reported damaged not noted on the Proof of Delivery will not be considered for re-shipment.
All returned products must be unused and uninstalled, in the original packaging, and include all original items including installation instructions. We do not accept returns for products that are used, installed, or damaged.
We apply a 25% restocking fee for the return of a product when:
– The package is damaged (ex. the mirror is good condition, but the box is damaged).
– The order is canceled once it’s ready for pick up.
– The product is missing hardware (ex. missing mounting brackets).
– The order was delivered more than 14 business days.
Doors:
– Returns can be made within 7 days of purchase given that product is in original quality and condition.
– Door being returned must remain in original wrapping.
– Customer is responsible for returning/shipping the product to place of pick-up and bears all costs associated.
– Cut or altered doors will not be returned.
– Customer must pay 25% restocking fee for returned slab doors.
– All Pre-hung interior doors are assembled according to the customers needs. There are absolutely no returns once the pre-hung door has been assembled according to customer needs.
Any refused delivery are the customers responsibility. The original shipping fee will be non-refundable and 25% of the total order will be charged as a restocking fee may apply, Restocking fee may apply for any canceled orders.
Email us with your order number at info@homecaresupply.ca to initiate a return, exchange or cancellation. Please note that the original delivery fee is non-refundable. All products being returned must be un-used and in their original tags and packaging. If they do not match these conditions they will be refused and shipped back to you.
For any order cancellations, the customer will be subject to 25% of the total order value as a restocking fee.
Customers are fully responsible for the cost of return shipping and possible import charges.
Should you receive an incorrect item or damaged item we will gladly exchange the item for the correct product, provide store credit, or issue a credit to your credit card. Under these circumstances, Home Care Supply will cover all costs involved in returning the merchandise.